Support

Need a hand with ChangeVisible? Email us, or check the common questions below.

We usually reply within 1–2 business days. When reporting a problem, it helps to include your device model, OS version, and app version (Settings shows the version).

Requesting data deletion

ChangeVisible is local-first. Your photos, projects, and notes are stored only on your device — they are never uploaded to us. To delete them:

  1. Delete individual photos or whole projects inside the app, or use Settings → Delete all project data to remove everything at once.
  2. Uninstalling ChangeVisible permanently removes all of its on-device data from your phone.

The only data that leaves your device is subscription information — a purchase record and an anonymous app-user identifier — handled by our payments provider so ChangeVisible Pro works across reinstalls. To have those records deleted:

  1. Email support@changevisible.com with the subject “Data deletion request”.
  2. Include your Support ID (in the app: Settings → Help & support → Support ID) so we can locate your records.
  3. We will delete your subscription records, except any transaction data we are legally required to retain for tax and accounting, which is deleted once that retention period ends.

Since there is no account and no cloud copy of your photos, on-device deletion is permanent — export a backup first if you want to keep anything.

Common questions

What can I track with ChangeVisible? +

Anything that changes over time: plants and gardens, fitness and body transformations, hair growth, home renovations, art projects, healing and recovery, the evening sky — if you can photograph it, you can watch it change.

Are my photos private? +

Completely. ChangeVisible is local-first — your photos, projects, and notes are stored only on your device. There's no account, no cloud upload, and no server that ever sees your pictures. It works fully offline. See our Privacy Policy for details.

How do I move my projects to a new phone? +

ChangeVisible has built-in export and import: save your whole project to a backup file and bring it to another phone, so your photo history goes with you. Because nothing is stored in the cloud, always back up before switching or resetting a device.

How do I delete my data? +

You can delete individual photos or whole projects inside the app, or use Settings → Delete all project data to remove everything at once. Deleting the app also removes its locally stored data from the device. Since there's no account and no cloud copy, deletion is permanent — export anything you want to keep first.

Do I have to take a photo every single day? +

No. Add today's photo whenever you like, and you can backfill any day within the past month. Daily photos make the smoothest time-lapses, but skipping days is fine — optional reminders help you stay consistent without pressure.

What's the difference between Free and Pro? +

Free includes one project and up to 10 photo days, with full-quality images and videos. Pro unlocks unlimited projects and unlimited photo days so you can track everything at once. Exports look identical either way. Pro is $5.99/month or $59.99/year.

How do I manage or restore my subscription? +

ChangeVisible Pro is billed through your app store. Manage or cancel it in App Store → your Apple ID → Subscriptions (iPhone) or Google Play → Payments & subscriptions (Android). If you reinstall or switch to a new device with the same store account, use Restore purchases in the app to bring Pro back. Refunds are handled by the app store under its policies.

Is it available for iPhone and Android? +

ChangeVisible is built for both iPhone and Android, and is coming to the App Store and Google Play. Email us and we'll let you know the moment it's live.